AI-powered contact centers improve the student and faculty experience

Improve service, reduce cost, and optimize the experience with AWS intelligent contact center solutions

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning (ML) and give your students and faculty the experience they expect.

Read Improve the student and faculty experience by adding AI to your contact center eBook to learn how you can leverage Amazon Web Services (AWS) artificial intelligence (AI) services to:

• Empower students and faculty with self-service technologies
• Increase agent productivity by providing AI assistance during live calls
• Identify opportunities for continued improvement by deriving actionable insights from conversation data
• Lower costs while increasing student and faculty satisfaction