Improving customer experience through machine learning-powered analytics in the contact center

Contact center analytics today rely on phone switch activity and CRM call notes recorded by contact center agent that lack insights into actual conversations and future actionable feedback for improvement. In this session, learn how you can modernize your contact centers by use ML-powered analytics with no coding to discover deep customer insights. Discover how Contact Lens for Amazon Connect enables customer service supervisors to conduct fast, full-text searches on call and chat transcripts to quickly troubleshoot customer issues.