Introduction to Amazon Connect chat Amazon Connect now supports web and mobile chat for a truly omnichannel contact center. Using the same contact flows, configuration, routing, analytics, and management tools as voice, Amazon Connect makes it easy for you to quickly offer chat as an engagement channel in your contact center. You don’t have to learn new tools or switch between UIs, and you can reuse the same automated interactions you’ve already built for voice to automatically create chat contact flows. Watch our Amazon Connect chat demo. Watch » |
Register for the upcoming tech talk
In this tech talk, we will demonstrate how with Amazon Connect, you can build once and enable across channels. Learn how to easily unify voice and chat in your contact center and explore how chat can be coupled with the AWS ecosystem to produce a customer focused and agent intuitive experience. Register »
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More Information
- Omnichannel Contact Center: Web and Mobile Chat Blog »
- More Information about Amazon Connect »
- Get Started with Amazon Connect and leverage chat today »
- Amazon Connect Documentation »
Attending re:Invent?
Make sure you attend our Amazon Connect sessions to learn how other AWS customers are automating their customer experiences across mobile and web chat. View our session track here »
Also, learn more about Amazon Connect chat and network with other customers and partners at re:Connect, Amazon Connect's 3rd annual customer appreciation event. RSVP »
Register for the Omnichannel Contact Center: Unifying Voice and Chat webinar
Attending re:Invent?
Learn more about Amazon Connect Chat at our 3rd Annual Amazon Connect Customer Appreciation Event. At the event you will have the opportunity to network with AWS partners that have created intuitive chat integrations. Register »