Amazon Connect Chat


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Introduction to Amazon Connect chat

Amazon Connect now supports web and mobile chat for a truly omnichannel contact center. Using the same contact flows, configuration, routing, analytics, and management tools as voice, Amazon Connect makes it easy for you to quickly offer chat as an engagement channel in your contact center. You don’t have to learn new tools or switch between UIs, and you can reuse the same automated interactions you’ve already built for voice to automatically create chat contact flows. Watch our Amazon Connect chat demo. Watch »

Register for the upcoming tech talk
In this tech talk, we will demonstrate how with Amazon Connect, you can build once and enable across channels. Learn how to easily unify voice and chat in your contact center and explore how chat can be coupled with the AWS ecosystem to produce a customer focused and agent intuitive experience. Register » 

More Information 

Attending re:Invent?

Make sure you attend our Amazon Connect sessions to learn how other AWS customers are automating their customer experiences across mobile and web chat. View our session track here »

Also, learn more about Amazon Connect chat and network with other customers and partners at re:Connect, Amazon Connect's 3rd annual customer appreciation event. RSVP »

Register for the Omnichannel Contact Center: Unifying Voice and Chat webinar

Delivering an omnichannel customer experience can be challenging for businesses because they often have limited flexibility to piece together a variety of products from different vendors. In this webinar, you’ll learn how with Amazon Connect, you can build once and enable everywhere.

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Register for the webinar 

Amazon Connect is built from the ground up to be omnichannel, which provides customers with a seamless experience across voice and chat. Watch Yasser El-Haggan from AWS take you through a quick overview of the benefits of a true omnichannel cloud contact center.


Attending re:Invent?

Learn more about Amazon Connect Chat at our 3rd Annual Amazon Connect Customer Appreciation Event. At the event you will have the opportunity to network with AWS partners that have created intuitive chat integrations. Register »