![](https://play.vidyard.com/KhBnRiDuTRhUDWyF7faARC.jpg)
Broadcast Date: 21 April, 2020
Level: 200
What are the challenges, reasons, and considerations for companies moving from on-premises and hybrid contact center solutions to the cloud? With the speed of technology today there are a number of factors that need to be taken into account to ensure you make the right decisions. In this tech talk, Omer Minkara, VP & Principal Analyst at Aberdeen, will share findings from new research on how a cloud-based omni-channel solution influences contact center success. He will also share insights on what best in class, average, and laggard contact centers should do to gain maximum cost and productivity efficiencies.
![](https://pages.awscloud.com/rs/112-TZM-766/images/learning-objective.png)
Learning Objectives
- Learn the challenges and benefits observed by on-premises, hybrid and cloud-based contact centers
- Research-based suggestions that can guide your contact center buying decisions
- Deep dive into real world examples of Best in Class, Average and Laggard contact centers
![](https://pages.awscloud.com/rs/112-TZM-766/images/who-attend.png)
Who Should Attend?
Business Decision Makers, Contact Center Managers, IT Managers, Developers, Software Engineers, Users of Amazon Connect
Speakers
- Omer Minkara, VP & Principal Analyst, Aberdeen
- Jeremy Puent, Sr Connect Specialist Solutions Architect, AWS
![](https://pages.awscloud.com/rs/112-TZM-766/images/speakers.png)
Learn More
To learn more about the services featured in this talk, please visit:
https://pages.awscloud.com/NAMER_PM_GATED_amazon-connect-aberdeen-whitepaper-_2020047_NA-FY20-AWS-DIGMKT-LP_01.LandingPage.html
Intro body copy here about 2018 re:Invent launches.
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