Maximize Contact Center Results with Amazon Connect, Featuring Aberdeen Research
Is your business ready to migrate to the cloud? Download the buying guide to learn more.
You have many things to consider when moving your contact center from an on-premises or hybrid environment to the cloud. To help navigate this process, we have provided a detailed report on how cloud-based omnichannel solutions can drive contact center success and ensure maximum ROI. Omer Minkara, VP & Principal Analyst at Aberdeen, provides recommendations and best practices for all types of contact centers to gain maximum cost and productivity efficiencies.
- Explore the challenges and benefits of on-premises, hybrid, and cloud-based contact centers
- Learn about real-world examples of three types of contact centers: Best in Class, Average and Laggard
- Get research driven guidance to help direct contact center buying decisions
Submit the information below to download the Aberdeen report and learn how Amazon Connect can maximize your call center results.
- Explore the challenges and benefits observed by on-premises, hybrid, and cloud-based contact centers
- Research to guide contact center buying decisions
- A look into real world examples of contact centers