Overview
Together, We Innovate is a virtual event designed to help you accelerate your cloud computing journey with help from trusted Amazon Web Services (AWS) Partners. Sessions are delivered by accredited partners who have demonstrated technical proficiency in specialized solution areas and customers who have successfully used AWS Partner solutions to transform their businesses.
In this Retail Edition, you will hear from AWS, our partners and leading retailers such as Carousell, Fossil, Pelangi Publishing, Robinsons Retail, SOCAR and Zalora share their success stories and journeys on improved business insights, transformed customer engagement and operation optimization.
Why Watch On-demand?
The retail landscape and consumer behaviors – both online and in stores – have permanently change. To be successful, retailers need to focus on driving innovation and differentiation to be more agile now, and in the future.
Hear from industry experts and retailers on their success stories and deep dive into topics on:
- How to leverage technology to exceed consumer expectations
- How to maximize the use of data and analytics
- How to optimize your supply chain and IT operation
Agenda
Consumer behaviors and expectations have fundamentally changed. To truly innovate on behalf of customers, retailers need to re-evaluate friction points to accelerate innovation and digital transformation. Join Robyn Hill as she explores how retailers can respond to a wave of heightened customer expectations for frictionless engagements leveraging Amazon’s approach to innovation. What does the future of frictionless customer engagements look like across physical retail, digital commerce and customer service?
Robyn Hill
Head of Retail/CPG, APAC at AWS
Robyn Hill leads AWS’s Retail & CPG strategy in Asia Pacific, where she focuses on thought leadership, strategy, and partnering with customers across the region. Robyn has almost two decades of CPG, Retail, and Data Analytics experience spanning merchant buying, category management, product development, analytical consulting, and executive leadership at Quantium, Coles, L’Oreal and Unilever.
Hear from SOCAR Malaysia on how they built their event-driven architecture and modern data pipelines initiatives to drive true Customer 360, in-app “Super Referral Program'' and real–time analytics to improve operational efficiency, attain better customer experience and increase market competitiveness through Confluent Cloud. Together with AWS Cloud, we can help you streamline your infrastructure, increase development velocity, build new real-time use cases, and analyze your data faster.
Besher Aboujeeb
Lead Backend Engineer at SOCAR Mobility Malaysia
Besher is a Lead Backend Engineer at Socar Malaysia, with few years in software development and many years in product and business development. Besher understands the tech and business needs and spent a lot of time in balancing out the both to get the best outcome possible. Besher also love to work on the cloud side, managed to dig deeper into AWS EKS and design it for scalability.
Benjamin Im
Head of Technology at SOCAR Mobility Malaysia
Benjamin Im is a passionate technology enthusiast with a wealth of experience in the industry. He currently holds the position of Head of Technology at Socar Mobility Malaysia, where he oversees the technical aspects of the company's operations. Throughout his career, Benjamin has worked as a developer and software architect, gaining valuable experience in various areas of technology. One of Benjamin's main goals is to expand the mobility business across Southeastern Asia, using his expertise and technical knowledge to drive growth and success.
Jayden Kan
Senior Account Executive at Confluent
Jayden Kan works as a Senior Account Executive at Confluent and is passionate about helping Digital Native Businesses to leverage the Data Streaming Platform powered by Confluent. Prior to Confluent, Jayden spent time on evangelizing Cloud, Business Intelligence, and Data Analytics by supporting fast growing startups, Digital Native, and Enterprises at Amazon Web Services and Tableau Software.
We live in an increasingly interdependent marketplace, connected by global flows of goods, services, data, capital, and people. With no region being self-reliant, it is imperative for retailers to build a hyperconnected and transparent supplier collaboration framework with customers, suppliers, and stakeholders to increase resilience, agility, and scalability.
Hear from Jom Catanghal as he deep dives into the untapped potential and opportunities of modern, centralized supplier collaboration.
Jom Catanghal
Deputy CIO at Robinsons Retail
Jom is an experienced IT and technology leader with 15+ years of experience leading digital and technology initiatives across different industries and technologies. Implementation of ERP, business process automation and digital transformation are some of the strategic initiatives that he has led for his firm. His style of working involves maintaining high stakeholder trust, working around unforeseen roadblocks and challenges, and developing methods that always work.
Devank Kumar
Senior Product Marketing Manager at Algonomy
Devank is a marketer, writer, and technologist. As Algonomy’s senior product marketing manager, he follows and contributes to the theme of digital and smart solutions in retail with a special focus on merchandising and the supply chain. In his former life, Devank worked as a process and technology consultant for 15+ global retail clients across Asia.
Carousell is a multi-category classifieds and recommerce marketplace that makes selling as easy as taking a photo, buying as simple as chatting. As such, real-time communication is core to the app’s functions. Join Damiano Tietto as he shares how Carousell optimizes the efficiency of conversations by leveraging suggested replies and system messages to give users more choice in how they prefer to interact with each other. Be it having chats that are more transactional (quick and direct) or relational (bonding over shared hobbies), providing a great communication experience that will meet the needs of users is imperative to increasing transaction velocity and user engagement.
Damiano Tietto
Director of Engineering at Carousell
Damiano Tietto is the Site Lead of Carousell’s Taiwan Development Center (TWDC) in Taipei. Damiano oversees Carousell's engineering teams who are responsible for building products in the area of Recommerce (Payments, Shipping, On-platform Transactions), Post Order, Buyer Experience, Search and Seller Experience. He is the founding team member and the driving force behind the development of the 6-year-old Taiwan Development Center.
Businesses are racing towards the adoption of a new generation of technologies, AI and data. Together with a shift in consumer behavior throughout the length and breadth of the retail world, we are now at the cusp of accelerated transformation.
What is the store of the future and what will it look like? How can the digital supply chain be more agile and resilient? How can retailers maximize the use of data for personalization? How can rapidly changing consumer expectations be better aligned and met?
Deep dive into these topics with Andal Alwan and Anurag Saluja at our fireside chat as they discuss upcoming macro trends and their impact on retail. They will provide insights on how their organizational partnership leveraged innovative retail solutions to stay ahead.
Andal Alwan
Regional Head – APAC, Consumer Goods, Retail and Logistics at Infosys
Andal heads the APAC region for Infosys across the Consumer, Retail and Logistics verticals at Infosys. She has been working in the APAC market over last 25 years with leading technology companies and Big4 Consulting firms. She brings deep knowledge in the consumer oriented industries – retail, consumer goods and consumer tech.
Anurag Saluja
APAC Retail Partner Leader at AWS
Anurag Saluja leads AWS's Retail & CPG Partner strategy & GTM in Asia Pacific, where he focuses on enriching Partner solutions and assisting them in their GTM Strategy. Anurag has spent almost two decades in Global Retail & CPG sector in enabling customers in addressing challenges in areas like Digital Commerce, Data & Analytics, Merchandising and Supply Chain.
60% of shoppers say they are more likely to be repeat customers when offered personalized shopping experiences. Knowing your customers has never been more important than it is now; consumers and shoppers want brands to know them as well as they know the brands. From every touchpoint and channel across their individualized journeys, they desire a unique and emotionally connected shopping experience.
Explore these insights with Liam Hutchinson and Luciana Amaral as they share industry insights on how to optimize important e-commerce journeys to build a winning strategy for your brand and business.
Liam Hutchinson
Group Director of Product at Zalora
For almost 10 years now, Liam has been building products in different roles, domains, stages of growth, and regions. Originally from the UK, he has spent the last 4 years in South-East Asia consulting and leading digital product teams. He now leads a team of 35 Product Managers and Designers at ZALORA on their mission to become the fashion and lifestyle super app of SEA.
Luciana Amaral
Fashion Industry Lead at ViSenze
Luciana Amaral is a Retail Industry Lead at ViSenze and has 14 years of experience in fashion retail. As a fashion executive and category manager, she has led large teams to implement brand categories’ value propositions and exceed commercial results. She is passionate about fashion, sustainability, and technology.
Fossil Group is a global fashion design and manufacturing company with an extensive wholesale distribution network. This case study will show they leveraged Vinculum's Catalog listing tool, Vin Lister, to easily list, manage their catalogs & sell across 40+ marketplaces in 9 countries.
Sharath Kumar N
Product Manager at Fossil
A tech-enthusiastic, dynamic, and detail-oriented professional with over 5 years of experience in eCommerce platforms, product management, business and system integration, and software development.
Sayeed Peer Zada
Product Manager at Vinculum
Certified CSPO, Entrepreneur, UX Designer, and product manager, with a total of 5+ years of experience in leading cross-functional teams to plan, build, launch, and manage world-class SAAS, B2B & B2C Artificial Intelligence based products & solutions. Created, owned, and launched products in the UK, Singapore, Indonesia, and India for Retail, Marketing, and Financial services industries.
The world we live in is becoming increasingly fast-paced. Innovations in technology and machine learning have empowered consumers and shoppers to make quicker decisions. As a result, there are growing expectations on fast order management and fulfillment.
There is opportunity for retail companies to maximize the use of their data, including Purchasing Orders (PO), to improve operations. Join Lih Kang Sum as he shares how Pelangi Bookstore leveraged and automated its data processing to optimize operations. Through the use of an AI-powered solution by Axrail, his organization replaced its manual processes, leading to increased productivity and profitability.
Sum Lih Kang
Executive Director at Pelangi Publishing Group Bhd.
Sum Lih Kang is the Executive Director of Pelangi Publishing Group. He is also the current Honorary Treasurer of Malaysian Book Publishers Association (MABOPA) and an Executive Committee member since 2015. He actively engages in activities related to publishing and education to keep abreast with the world educational trend. He aims to inspire and lead the way in educational excellence in an ever-changing global educational environment.
Julia Choo
Marketing Lead at Axrail
Julia Choo is the Marketing Lead in Axrail. Throughout her career in Axrail, she has demonstrated a good understanding of the industry and its business needs. She is always on the go in developing successful partnerships with key clients, and is skilled in event management, strategic planning, and relationship building.
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