Report Amazon Rekognition Abuse

Amazon Rekognition allows developers to add image and video analysis to their applications. It includes facial recognition technology that developers can use under the AWS Acceptable Use Policy. If you suspect that Amazon Rekognition’s facial recognition is being used in manner that is abusive or illegal, or infringes on your rights or the rights of other people, you can report this abuse. AWS will fully investigate all reports; developers found to be using the service outside of our Acceptable Use Policy will no longer be permitted access.

Unacceptable Use of Amazon Rekognition


Facial recognition technology should always be used in accordance with the law, including laws that protect civil rights. Existing laws such as the Civil Rights Act of 1964 and Fourth Amendment of the U.S. Constitution apply to, and may restrict the use of, this technology in some circumstances. AWS customers are responsible for following the law in how they use the technology. The AWS Acceptable Use Policy (AUP) prohibits customers from using any AWS service, including Amazon Rekognition, to violate the law, and customers who violate our AUP will not be able to use our services.

Examples that would violate the AWS Acceptable Use Policy include using results from Amazon Rekognition in manner that discriminates against national origin, race, color, religion, disability, sex, and familial status, or violates any other federal, state, or local laws. Amazon Rekognition should also not be used to make automated decisions that might result in a violation of a person’s civil rights. Human review of facial recognition results should be used to ensure a person’s civil rights are not violated. For example, for any law enforcement use of facial recognition to identify a person of interest in a criminal investigation, law enforcement agents should manually review the match before making any decision to interview or detain the individual. In these cases, facial recognition matches should be viewed in the context of other compelling evidence, and not be used as the sole determinant for taking action.

Report Abuse


If you suspect your rights or the rights of others have been infringed upon as a result of the use of Amazon Rekognition, or any other abusive or illegal use of the service, please contact us through the form below.

Please include as many details as possible including observed date and time of suspected abuse, as well as any customer details you may have.

Your report is confidential and will be investigated within 48 hours of receipt. Please note that we will not open attachments under any circumstance.

If any customer is deemed to have violated our Acceptable Use Policy, AWS will disable access to our services.

Report Other AWS Abuse


Please send reports of other suspected abuse of Amazon Web Services to abuse@amazonaws.com, and be sure to include as many details as possible. Please note that we will not open attachments under any circumstance.