NextGen Innovation: Enhancing Your Contact Center with Amazon Connect for the Public Sector


AWS Webcast Program | On-Demand

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Amazon Connect is an easy-to use, cloud-based contact center solution for businesses that want to deliver a personalized, customer-centric experience. Learn from Michael Vozas, a Public Sector Amazon Connect Expert, about some of our public sector customer success stories, partner solutions, and best practices for using Amazon Connect in the State and Local Government, Nonprofits, and Federal Government.

Speaker:


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Michael Vozas, Collaboration Solutions Leader for Amazon Web Services

Mike Vozas brings over 20 years of Information Technology, Channel, Sales and Marketing experience to Amazon Web Services.  Mr. Vozas provides architectural vision and strategy for AWS Collaboration technologies for the US Public Sector market.  Mike also is responsible for leading the Amazon Connect and Chime solution sales for US State/Local Government and Education customers.

Prior to leading AWS Public Sector Collaboration business, Mike served in various roles in Sales, Operations and Systems Engineering at Cisco and provided technology consulting with International Network Services, INS Inc. 

Mr. Vozas graduated from Marquette University with a Bachelor‘s degree in Computer Science.  In addition Mike earned a Master’s degree in Business Administration in Management and Marketing from Kellogg School of Management at Northwestern University.

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