An AWS webinar series for government and nonprofit organizations

Government agencies and nonprofit organizations no longer have to choose between customer experience, agent experience, and lower cost in their contact centers. You can set up Amazon Connect within minutes in the Amazon Web Services (AWS) Cloud to replace or complement your existing call center, and improve the customer and agent experience quickly and cost effectively.

  • Hear from leading AWS technical experts who work with government agencies and nonprofits on deploying cloud contact centers
  • Learn about use cases, customer success stories, and practical tips to easily create and operate a secure, agile, and elastic contact center at scale
  • Set up a secure and compliant digital front door in a virtual workshop

Deploy Amazon Connect inside the FedRAMP High boundary

[54 min]

Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.

AWS Speakers: Jason Shaffer and Samuel Frederick

Improving both the caller and agent experience using AI/ML

[50 min]

Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solution architects.

AWS Speakers: Kevin Moore and Lewis Brown

KYTC Speakers: Toni Woolums and Tony Momenpour

Evolving the contact center into a digital experience that spans the organization

[48 min]

Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect Specialists and solution architects will discuss case studies of success.

AWS Speakers: Ken Daugherty and Jonathan Ansell

Workshop: Setting up a secure digital front door on AWS GovCloud (US)

[68 min]

Learn how to set up a secure and compliant digital front door. You'll set up an Amazon Connect instance, enable two factor authentication and encryption and end by placing both a test call and chat to your new contact center. All of this can be done within the FedRAMP High boundary in the AWS GovCloud (US).

AWS Speakers: Jason Shaffer and Samuel Frederick



Watch on demand