An AWS webinar series for government and nonprofit organizations
Government agencies and nonprofit organizations no longer have to choose between customer experience, agent experience, and lower cost in their contact centers. You can set up Amazon Connect within minutes in the Amazon Web Services (AWS) Cloud to replace or complement your existing call center, and improve the customer and agent experience quickly and cost effectively.
Deploy Amazon Connect inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
AWS Speakers: Jason Shaffer and Samuel Frederick
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solution architects.
AWS Speakers: Kevin Moore and Lewis Brown
KYTC Speakers: Toni Woolums and Tony Momenpour
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect Specialists and solution architects will discuss case studies of success.
AWS Speakers: Ken Daugherty and Jonathan Ansell
Watch on demand