Applying AI/ML to Address Operational Challenges in Financial Services




Webinar
Details

Topic:
Applying AI/ML to Address Operational Challenges in Financial Services
Time:
26 minutes
Speaker:
Alvin Huang, Business Development, Capital Markets, AWS

Webinar
Speaker Bio
alvin-bio-photo.jpg
Alvin Huang, Business Development, Capital Markets, AWS
Alvin is a Capital Markets Specialist for Worldwide Financial Services Business Development at AWS with a focus on artificial intelligence and machine learning. He has over 20 years of experience in the financial services industry, and prior to joining AWS, he was an Executive Director at JPMorgan Chase where he managed the North America and Latin America transaction surveillance teams and led the development of global trade surveillance. Alvin also teaches a Quantitative Risk Management course at Rutgers University.
Webinar
Abstract
Financial institutions are dealing with a number of pressing operational concerns, such as sharp increases in customer requests. They are also confronting longer-term challenges to their business that require enhanced digital customer engagement. This webinar will outline practical ways financial institutions can harness artificial intelligence and machine learning to address a number of challenges by automating document processing, rapidly deploying chatbots, implementing corporate security measures for employees working from home, and ensuring workplace safety for employees and customers as they return to the office. We will also explore the use of machine learning to drive personalization so that financial institutions can efficiently connect with customers in a meaningful way using the wealth of data they have at their disposal.
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