AWS TechConnect San Francisco | October 23, 2018
AWS TechConnect San Francisco | October 23, 2018
Make Every Contact Center Interaction a Positive Customer Experience with Amazon Connect
Join APN Consulting Partner, Aria Solutions, to learn how a major global electronics manufacturer drove more positive contact center experiences for its customers and agents with Amazon Connect.
The customer required a flexible, effective, contact center solution, and chose Amazon Connect for its global scale, agility, pricing model, and deep integration with Salesforce Service Cloud.
During this session, Aria Solutions will demonstrate how they helped the customer implement Amazon Connect world-wide, including how they: created a dynamic multi-language menu in order to immediately greet callers in their preferred language, enabled them to effectively process calls from around the world, provided agents with a single view of the customer, and built a system that handles the peaks and valleys of the seasonal call volumes.
Thank you for your interest in this event. Registration is now closed.
12:00 PM – Registration & Networking Lunch
12:15 PM – Getting Started with Amazon Connect
12:45 PM – Make Every Contact Center Interaction a Positive Customer Experience with Amazon Connect, presented by APN Standard Partner, Aria Solutions
1:30 PM - 2:00 PM – Open Q & A
Date: Tuesday, October 23, 2018
Time: 12:00 PM - 2:00 PM PDT
Registration: 12:00 PM - 12:15 PM PDT
Location: 475 Sansome Street, 10th Floor, San Francisco, CA 94111 (view map)
AWS TechConnect is a monthly event series held at the AWS San Francisco office that covers cloud computing trends like big data, analytics, machine learning, migrations, app modernization, and user productivity.
Each month we will highlight a different topic from Security to DevOps and you'll hear real-world examples from AWS experts, customers, and APN Partners.
These events are ideal for IT managers, system engineers, system administrators, and architects who are eager to learn more about cloud computing and how to get started on AWS.