Cloud-driven digital transformation benefits your constituents

Contact Center Modernization with AWS

State and local government agencies continue to search for ways to better serve and connect with their constituents. Leveraging modern call center technologies and adjacent solutions can improve both their experience as well as the staff providing services to community residents.

AWS presented at CS Week’s virtual conference ENGAGE311. In our session, Contact Center Modernization with AWS, find out how you can reduce first contact burdens on staffed, centralize intake points, and free up resources for proactive, predictive, and intuitive engagement.

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