Details
Overview
Hear Genesys share how to orchestrate people-centered customer and employee experiences at scale in contact centers with cloud and AI technologies.
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Who should attend
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Customer service
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Contact center
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Customer experience
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Cloud & digital transformation
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IT leaders
Overview
Speakers
Marc Donnelly
VP of Cloud Partners, Genesys
Nima Jarvandi
Integrated Marketing Lead, Global Business Applications, AWS Marketplace
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Register now
Description
How can you create empathetic experiences that build customer loyalty if you don’t have the correct, modern tools or data?
Genesys powers 25 billion of the world’s best customer experiences each year by connecting employee and customer conversations—on any channel, every day—with solutions that mirror natural communication to be fluid, instinctive, and profoundly empowering.
Join Marc Donnelly, VP of Cloud Partners at Genesys, and AWS for a special conversation and hands-on solution demonstration.
You will learn how to
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Increase customer retention.
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Improve your understanding of customers and employees with more visibility on trends that impact them.
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Accelerate customer resolutions by decreasing the number of touchpoints along the journey.
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Keep pace with the constantly changing business needs required to stay competitive.
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Innovate while meeting the budget and keeping the lights on.