At a glance
Overview
Join this webinar to learn how you can improve customer and employee experiences at scale by leveraging cloud solutions.
Date & time
Overview
Overview
Who should attend
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Contact center executives
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Contact center representatives
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Customer service professionals
Overview
Speakers
Glenn Nethercutt
Chief Technology Officer, Genesys
Jaime Meritt
Chief Product Officer, Verint Systems
Sharjeel Noor
Global Leader, Customer Experience Partnerships, AWS
Srini Raghavan
Chief Product Officer, RingCentral
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Peccy
Peculiar Ways, Amazon
Details
Description
Today’s customers expect timely, personalized experiences. Elevate your customer experience with valuable insights from CxO industry leaders.
In this AWS-moderated webinar, industry leaders will share valuable insights on how to elevate customer experiences through Unified-Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS). The panel will explore the impact of these services on customer satisfaction, including the role of AI.
Key learnings
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Transform customer experiences
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Elevate omnichannel customer and agent experiences
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Improve operational efficiencies, including workforce onboarding, employee retention, quality assurance, and productivity
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Identify security considerations that organizations should take into account when implementing Software-as-a-Service (SaaS)