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1

Glance-Speakers-Details

H5obkX2ix3uEHCJFkk9yvQ

2023-06-28

11:00

10:00

11:00

3

Webinar - On-Demand

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At a glance

Overview

Join this webinar to learn how you can improve customer and employee experiences at scale by leveraging cloud solutions.

Date & time

Date
Time
  •  

Overview

North America
  •  
Europe & Africa
  •  
Asia-Pacific
  •  

Overview

Overview

Overview

Speakers

Glenn Nethercutt

Chief Technology Officer, Genesys

Jaime Meritt

Chief Product Officer, Verint Systems

Sharjeel Noor

Global Leader, Customer Experience Partnerships, AWS

Srini Raghavan

Chief Product Officer, RingCentral

Peccy

Peculiar Ways, Amazon

Peccy

Peculiar Ways, Amazon

Peccy

Peculiar Ways, Amazon

Peccy

Peculiar Ways, Amazon

Details

Description

Today’s customers expect timely, personalized experiences. Elevate your customer experience with valuable insights from CxO industry leaders.

In this AWS-moderated webinar, industry leaders will share valuable insights on how to elevate customer experiences through Unified-Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS). The panel will explore the impact of these services on customer satisfaction, including the role of AI.

Key learnings

  • Transform customer experiences

  • Elevate omnichannel customer and agent experiences 

  • Improve operational efficiencies, including workforce onboarding, employee retention, quality assurance, and productivity

  • Identify security considerations that organizations should take into account when implementing Software-as-a-Service (SaaS)

Watch now

Watch now