Now Available On-demand

State and local governments are overwhelmed in their capacity to respond to rampant unemployment claims and managing the distribution and governance of COVID-19 vaccines. Their legacy platforms struggle to scale and organizations lack the additional personnel to manage contact center volume.

Amazon Connect’s cloud contact center provides an immediate remedy with easy deployment. Customers can quickly procure partner consulting services and software solutions from AWS Marketplace to enable their AWS contact center. Combined with Voice Foundry and TTEC’s implementation and managed telephony, personnel constraints and legacy technology limitations are quickly overcome.

Highly flexible and highly scalable, Amazon Connect deploys the latest automation and omnichannel customer engagement features available. Voice Foundry estimates Amazon Connect customers can save 50 percent in operational costs over on-prem contact centers.

What you will learn in the webinar:

  • How Amazon Connect reduces the complexity of doing business, and how AWS Marketplace can simplify procurement of consulting services and software solutions needed to deploy an AWS Connect based call center.
  • How the State of South Carolina set up a contact center with Amazon Connect to scale their pandemic call center capacity within days.
  • Hear from the experts at AWS and VoiceFoundry about the ease of doing business, filling the labor gap and launching a cloud contact center through Amazon Connect.

Who Should Attend?

Chief Customer Officer; VP/ Director Customer Service; VP/Director of Contact Center Operations; Business Unit or Line of Business Leader such as VP of Technical Support, VP Inside Sales


Donald Rich

Donald Rich has been with Amazon Web Services for just under 2 years, where he has spent a spent time within our Professional Services organization and more recently serving as a Collaboration Specialist for the World Wide Public Sector Amazon Connect team. In his current role is works directly with our SLG/EDU customers assisting them in creating and modernizing Contact Center workloads.

John Marino, founder and CEO of VoiceFoundry

John started VoiceFoundry in 2016 and is a 20+ year veteran of the contact center industry. His vision and purpose in building VoiceFoundry was to combine decades of knowledge and understanding of how legacy and premise-based customer experience frameworks functioned and to create a platform that would help and guide companies in the move to the Cloud, specifically AWS.


Intro body copy here about 2018 re:Invent launches.

Register for the webinar

About AWS Marketplace:

AWS Marketplace is a digital software catalog that makes it easy to find, buy, deploy, and manage software that runs on AWS. AWS Marketplace includes thousands of listings offered by independent software vendors, spanning popular categories such as security, networking, storage, machine learning, business intelligence, database, and DevOps. These products can be integrated with AWS services and other existing technologies, enabling you to effectively migrate and operate your business in the cloud. Visit to learn more.

*The views and opinions of VoiceFoundry and their presenter are their own and do not necessarily reflect the positions of AWS