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Companies are confronting unprecedented global challenges while seeking to improve customer satisfaction and increase operational efficiency. To achieve these goals, businesses need heightened visibility into agent performance, access to more comprehensive insights, increased productivity, and more uniform compliance by their agents.

Watch this webinar to learn how to accelerate contact center transformation on AWS to deliver better customer engagement. In this session, AWS and G2 will share industry trends, best practices, case studies, and solutions to help you modernize your contact center strategy.

On-Demand attendees will qualify for a complimentary customer experience maturity assessment.

Attendees will learn how to:

  • Understand what trends are driving contact center transformation
  • Rapidly deploy and scale a cloud-based contact center using Amazon Connect
  • Modernize your customer engagement using Verint Cloud to drive deeper loyalty and enhance business performance
  • Explore partner solutions in AWS Marketplace from Cyara and VoiceFoundry that expedite contact center migrations and integrate with Amazon Connect

Who Should Attend?

Chief Customer Officer, Head of Customer Experience, LOB leaders overseeing Customer Care, Call Center, and Workforce


Tom Pringle, VP, Market Research at G2

Tom Pringle is vice president of market research at G2 leading three key topic areas: AI & analytics, cloud & IT, and security & privacy. Tom's entire professional experience has been in information technology where he has worked in both consulting and research roles. His personal research has focused on data and analytics technologies; more recently, this has led to a practical and philosophical interest in artificial intelligence and automation. Prior to G2, Tom held research, consulting, and management roles at Datamonitor, Deloitte, BCG, and Ovum. Tom received a BSc. from the London School of Economics.

Joe Eisner, Global Partner Strategy Lead, Productivity Apps at AWS

Joe Eisner has been in the contact center industry for more than 14 years. He spent 10 years at industry leader Genesys, where he was a senior member of the Corporate Development and Business Development team, and, from October 2016 to May 2020, was the founding member of the Amazon Connect global partner program and strategy at AWS. During his tenure as Global Partner Lead for Amazon Connect, he established the partner strategy, built the ISV ecosystem to over 140 partners offering over 250 integrations, and helped recruit 30 SI/consulting partners. He is now Partner Strategy Lead for the AWS Productivity Applications Go To Market team. He is a co-inventor on 8 published patents related to customer service, communications, and contact center.

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About G2:

Headquartered in Chicago,'s revolutionizing how businesses discover, buy and manage software and services. More than three million monthly users rely on G2 to help them find and buy the best software for their businesses. The platform has 900,000 reviews, and $100M in total funding invested by IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders. G2's customers include IBM and Zoom. Its most recent funding, a $55M Series C, was in October 2018, followed by the company's acquisitions of Siftery and Advocately.

About AWS Marketplace:

AWS Marketplace is a digital software catalog that makes it easy to find, try, buy, deploy, and manage software that runs on AWS. AWS Marketplace has a broad and deep selection of security solutions offered by hundreds of independent software vendors, spanning infrastructure security, logging and monitoring, identity and access control, data protection, and more. These products can be integrated with AWS Services and other existing technologies, enabling you to deploy a comprehensive security architecture across your AWS and on-premises environments. Visit to learn more.

*The views and opinions of G2 and their presenter are their own and do not necessarily reflect the positions of AWS.