Learn how and why to build conversational chatbots
Date: Tuesday, 31 July 2018
Time: 11am to 12pm AEST
Level: 200
Chatbots give customers fast, easy access to information and free customer service agents from mundane, repetitive tasks. Coupled with Amazon Connect, a simple to use, cloud-based contact centre, chatbots can help you innovate your customer service model quickly and cost effectively. But what is the most effective mix of live agent, chatbot, web and mobile interactions for your business?

In this short 45-minute webinar, you will learn how, when and why to use chatbots. First, we show you how easy it is to build a new Amazon Connect contact centre. Then we’ll use Amazon Lex to build an intelligent conversational chatbot which is integrated with your new Amazon Connect contact centre workflows.

The outcome - a chatbot that offers personalized and dynamic caller experiences.

Build web-based and native mobile applications on AWS
Date: Tuesday, 31 July 2018
Time: 12pm to 1pm AEST
Level: 200
Building mobile apps on iOS or Android with React Native? The open-source AWS Amplify tool helps developers quickly add authentication, API’s, storage, cacheing, and analytics to apps using a declarative programming style. In this session we will cover how to build a mobile app for iOS and Android using AWS MobileHub, AWS Amplify, and React Native. You'll also see some framework specific techniques such as leveraging Higher Order Components (HOCs) in a React or React Native application as well as best practices and utilities from AWS MobileHub