Broadcast Date: February 26, 2019
Analyzing customer service interactions across channels provides a complete 360-degree view of customers. By capturing all interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this webinar, learn how to integrate Amazon Connect and AWS machine learning services, such Amazon Lex, Amazon Transcribe, and Amazon Comprehend, to quickly process and analyze thousands of customer conversations and gain valuable insights. With speech and text analytics, you can pick up on emerging service-related trends before they get escalated or identify and address a potential widespread problem at its inception.
- Learn how to process and analyze customer conversations and gain valuable insights
- Understand key trends using speech and text analytics
- Identify the cause of issues to improve customer satisfaction
Who Should Attend?
Existing and Greenfield Customers, IT Managers/Directors, Contact Center Operations, Contact Center Managers/Directors
Service How To
December 19th, 2018 | 1:00 PM PT
Developing Deep Learning Models for Computer Vision with
Amazon EC2 P3 Instances.