Optimize Your Omnichannel Customer Experience with Amazon Connect

Level: 200

When customers need help all they want is a quick and convenient customer service, however delivering an efficient contact center experience can be challenging. Agents often have to piece together information from a variety of tools from multiple vendors across dozens of channels. With Amazon Connect, contact center agents operate from a single user interface (UI) for voice, chat, and tasks. With new Amazon Connect features launched this year, agents are now fully equipped to deliver productive customer conversations without having to learn and interact with a number of different tools. In this tech talk, you'll see demos of the latest Amazon Connect features, and you'll see how customers use Amazon Connect to optimize their customer service across channels.