Broadcast Date: October 25, 2021

Level: 300

Often, when companies first implement contact centers into their customer experience they create a single IVR that supports one primary language. However, as companies aspire to go global with their products and services, they must offer customers a number of different languages for support. If not designed properly, it can take months to years to create multiple copies of the same experience in each language. With Amazon Connect, you can easily implement and replicate your customer experience to other languages and contact centers. Join our tech talk to discover how to implement natural language understanding (NLU) in your contact center, automate common interactions, and scale it to support dozens of languages with Amazon Connect.

Learning Objectives

  • Learn how natural language understanding (NLU) is used to automate common customer interactions with Amazon Lex.
  • Discover how Amazon Lex v2 makes it easier to build, deploy and manage conversational bots directly in Amazon Connect.
  • Follow our demo to scale your customer experience from one language to many within Amazon Connect.

Who Should Attend?

IT Developers, Line of Business Leaders, CTO, CXO, CIO, COO, Contact Center Managers, Customer Experience Leaders, Contact Center Agents, Business Decision Makers


  • Milos Cosic, Sr. WW CSAT Specialist SA, AWS

Learn More

To learn more about the services featured in this talk, please visit:

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