Digital one stop: How institutions can decrease staff workloads and support 24x7 student engagement
301 Workshop
Tuesday, July 18, 2023 | 10:00 AM PT / 1:00 PM ET (3 hours)
About the workshop
You’re invited to join Amazon Web Services (AWS) for a three-hour hands-on workshop that features Amazon Connect and QnABot services.
Amazon Connect provides a seamless experience across voice and chat for students and agents, and QnABot is a multi-channel, multi-language conversational interface or chatbot that responds to your customer’s questions, answers, and feedback.
Learning objectives
In this workshop featuring AWS Connect and QnABot services, you will learn how to:
- Address common student communication challenges
- Build and deploy a cost-effective, scalable, digital interface
- Integrate different data sources into your digital one stop
- Build visualizations from usage data and sentiment analysis using Amazon QuickSight
Who should attend?
Higher education enrollment and student affairs leaders alongside IT decision makers, IT professionals including directors, managers, architects, data engineers, and business analysts.
No prior knowledge is necessary to participate in this workshop. The first 30 minutes of this workshop will be focused on how enrollment and student affairs leadership has leveraged these services to decrease staff workloads and improve the student experience.
Speakers
• Kristi Wellington-Baker, Senior Business Development, Manager, Higher Ed, AWS
Agenda
Tuesday, Jan 24
1:00 - 2:00 PM ET
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Speakers: Jason Shaffer and Samuel Frederick
Wednesday, Jan 25
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Improving both the caller and agent experience using AI/ML
Speakers: Kevin Moore and Lewis Brown
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
\Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Register to attend the workshop
Speakers
Speaker1
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AWS
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Speaker2
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Speaker3
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AWS
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Speakers
Subject-matter experts who will guide you through our workshop.
- Kristi Wellington Baker, Senior Business Development, Manager, Higher Ed, AWS
- Steven Fu, Solutions Architect, AWS
- Jeff Spronk, Solutions Architect, AWS
Kristi Wellington Baker
Senior Business Development, Manager, Higher Ed
AWS
Steven Fu
Solutions Architect
AWS
Jeff Spronk
Solutions Architect
AWS
Speaker4
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AWS
Speaker5
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AWS
Speaker6
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AWS
Register for the new date
Register for the July workshop |
About the workshop
You’re invited to join Amazon Web Services (AWS) for a no-cost, hands-on workshop that features Amazon Connect and QnABot services. Learn how to improve the student experience, address communication challenges, and decrease staff workloads with AWS Connect and QnABot. Then, learn to build and deploy a cost-effective, scalable digital interface.
Amazon Connect provides a seamless experience across voice and chat for students and staff. QnABot is a multi-channel, multi-language conversational interface or chatbot that responds to your customer’s dialogue and integrates rapid feedback loops for analysis.
Learning objectives
In this workshop featuring AWS Connect and QnABot services, you will learn how to:
- Address common student communication challenges
- Build and deploy a cost-effective, scalable, digital interface
- Integrate different data sources into your digital one stop
- Build visualizations from usage data and sentiment analysis using Amazon QuickSight
Who should attend
No prior AWS knowledge is necessary to participate in this workshop. The first 30 minutes of this workshop will be focused on how enrollment and student affairs leadership has leveraged these services to decrease staff workloads and improve the student experience.
Tuesday, Jan 24
1:00 - 2:00 PM ET
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Wednesday, Jan 25
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Sessions
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WEBINAR 1
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, Jan 24
01:00 - 02:00 PM ET
WEBINAR 2
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Wednesday, Jan 25
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 3
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speakers: Ken Daugherty
Thursday, Jan 26
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 1
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, Jan 24
01:00 - 02:00 PM ET
WEBINAR 2
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Wednesday, Jan 25
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 3
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speakers: Ken Daugherty
Thursday, Jan 26
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WORKSHOP
Setting up a secure digital front door on AWS GovCloud (US)
Learn how to set up a secure and compliant digital front door in this hands-on virtual workshop. You'll set up an Amazon Connect instance, enable two factor authentication and encryption and end by placing both a test call and chat to your new contact center. All of this can be done within the FedRAMP High boundary in the AWS GovCloud (US).
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, February 14
1:00 - 2:30 PM ET
Teaser video
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PDF section
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.