Amazon Connect Webinar

About the webinar:

Build a contact center like Amazon and deliver personalized, customer-centric experiences. More than a decade ago, Amazon’s retail business needed a way to connect with customers, so it built a solution that helped them get granular with its interactions and reduce frustration for shoppers and sellers. Today, the backbone of that solution exists for AWS customers to adopt and adapt for its own specific customer needs. Amazon Connect is now available in Canada in the local AWS data center Region in Montreal.

Join our free, virtual webinar, available on-demand, to learn how you can set-up a reliable and secure cloud-based contact center in minutes that can scale to support millions of customers.

What you will learn:

- How you can deliver a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
- How Amazon Web Services Canadian customers are re-imagining customer service and experience.

Who should attend:

- Business leaders responsible for contact center engagements including Head of Contact Center, Voice of the Customer leaders, and other functional heads.
- Customer experience and customers service professionals, including Head of Customer Service Director, Customer Experience Leaders, and other service professionals.
- Technology contact center leaders including Head of IT, Architects, Developers, and other IT Professionals.

Speakers:

Eric Gales

Country Manager
Amazon Web Services Canada

Eric Gales is Country Manager for Amazon Web Services (AWS) Canada. With 30 years of technology industry experience, he sets the strategic direction for the core elements of the AWS Commercial Sector business. Eric has responsibility for driving customer obsession in all core AWS Canada operations including business development, sales, partner alliances, marketing, solutions architecture, support, and training.

Prior to joining AWS in October 2015, Eric built a strong profile within Canada in senior roles as VP and General Manager at VMware Canada, and as President of Microsoft Canada. Before coming to Canada, Eric was a General Manager at Compaq UK.

Annie Weinberger

Head of Product Marketing
Amazon Web Services Applications

Annie heads up product marketing for AWS Applications, including Business Applications, End User Computing, Amazon Connect, Amazon Honeycode, Amazon Chime, Amazon Pinpoint, and more. She is passionate about driving innovative launches and customer obsessed storytelling. Prior to AWS, Annie was the general manager for HP’s emerging technology software division. She has over 20 years of experience driving innovation and growth with oversight of go-to market strategies, messaging, and product vision for software start-ups, established large brands, and growth organizations.

Andy Taylor

Chief Executive Officer
Gore Mutual Insurance

Andy Taylor is the Chief Executive Officer at Gore Mutual Insurance, Canada’s oldest mutual property and casualty insurance company. He currently leads the company’s ‘Next Horizon’ strategy, which supports the company’s ambitious transformation to become a digitally led, purpose-driven, national scale insurer. Having worked with the Board of Directors and the executive team to develop the strategy over the past two years, in his role as CEO he will oversee the complete transformation of the company’s operating model and technology platforms to create best-in-class solutions for brokers and customers.

Andy joined Gore Mutual in 2005 and has held progressive senior roles within the organization, most recently holding the position of Chief Financial Officer and Chief Risk Officer at Gore, where he was responsible for strategic finance, investments, reinsurance, and risk management. He is currently a member of the Board of Directors of Gore Mutual as well as the Chair of the Board of the company’s subsidiary distribution business and a member of the Board of the Institute for Catastrophic Loss Reduction (ICLR). Before coming to Gore, Andy spent several years working on the advisory teams for several multi-national Chartered Professional Accountant firms. Andy holds a Bachelor of Arts degree in Economics from Western University and is a Chartered Professional Accountant (CPA).

Jas Dhindsa

Chief Technology Officer & Data Officer
Gore Mutual Insurance

Jas Dhindsa is the Chief Technology and Data Officer at Gore Mutual Insurance. In this role, Jas is accountable for leading, reimagining and the transformation of Enterprise OMNI Channel Technology, Security, Data/Analytics, Cloud Transformation and Digitization Strategy (underpinned by Guidewire Cloud), to help accelerate Gore Mutual’s strategic Next Horizon Journey, to become a Digitally Led and Purpose Driven, Top 10 National Insurer in Canada. Jas is passionate about delivering best-in-class OMNI technology platforms enabled by digitization/automation, building world class teams, advanced data intelligence enabled by AI and cloud computing, to enable positive outcomes for our business, brokers, customers and colleagues.

Prior to joining Gore, Jas spent several years with TD Bank as Vice President of Digital & Branch Technology. In this role he was accountable for the organization’s North American Digital Banking Technology Platforms and Branch Banking Practice across all lines of businesses including, Wealth Direct Investing, TD Insurance, Credit Cards, Personal and Business Banking.

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