AWScan Webinar Series


Amazon Connect Webinar
Virtual Event Series | Available On-Demand
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Amazon Connect Webinar


About the webinar:

Build a contact center like Amazon and deliver personalized, customer-centric experiences. More than a decade ago, Amazon’s retail business needed a way to connect with customers, so it built a solution that helped them get granular with its interactions and reduce frustration for shoppers and sellers. Today, the backbone of that solution exists for AWS customers to adopt and adapt for its own specific customer needs. Amazon Connect is now available in Canada in the local AWS data center Region in Montreal.

Join our free, virtual webinar, available on-demand, to learn how you can set-up a reliable and secure cloud-based contact center in minutes that can scale to support millions of customers.

What you will learn:

- How you can deliver a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
- How Amazon Web Services Canadian customers are re-imagining customer service and experience.

Who should attend:

- Business leaders responsible for contact center engagements including Head of Contact Center, Voice of the Customer leaders, and other functional heads.
- Customer experience and customers service professionals, including Head of Customer Service Director, Customer Experience Leaders, and other service professionals.
- Technology contact center leaders including Head of IT, Architects, Developers, and other IT Professionals.

Speakers:

Register to view on-demand:

Amazon Connect Webinar

Available On Demand

About the webinar:

Build a contact center like Amazon and deliver personalized, customer-centric experiences. More than a decade ago, Amazon’s retail business needed a way to connect with customers, so it built a solution that helped them get granular with its interactions and reduce frustration for shoppers and sellers. Today, the backbone of that solution exists for AWS customers to adopt and adapt for its own specific customer needs. Amazon Connect is now available in Canada in the local AWS data center Region in Montreal. 

Join our free, virtual webinar to learn how you can set-up a reliable and secure cloud-based contact center in minutes that can scale to support millions of customers.

What you will learn:

  • How you can deliver a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
  • How Amazon Web Services Canadian customers are re-imagining customer service and experience.

Who should attend:

  • Business leaders responsible for contact center engagements including Head of Contact Center, Voice of the Customer leaders, and other functional heads.
  • Customer experience and customers service professionals, including Head of Customer Service Director, Customer Experience Leaders, and other service professionals.
  • Technology contact center leaders including Head of IT, Architects, Developers, and other IT Professionals.

Speakers:


Register today