How Vodafone Faced Its Toughest Critic (Itself) and Transformed Its Contact Center

Vodafone recognized that it was time to innovate to meet growing customer demand for a modern contact center. Embracing a new solution seemed daunting at first. But Product Manager Lawrence Ampofo felt Amazon Connect could improve the overall experience for its agents and customers. He just needed to convince internal stakeholders that it could meet the company’s high standards.

Watch the webinar to hear how Vodafone worked with Amazon Web Services (AWS) to transform its traditional contact center to an omnichannel solution. Discover how it delivered an adaptable, flexible platform that is future-proof, all while launching on time—in just three months—and under budget.

Watch this webinar to learn how to:

• Improve internal contact center net promoter scores (NPS)
• Migrate your contact center solution to the cloud on time and on budget
• Save money using a consumption-based model

Featured speakers

• Shalesa Charron, Business Development Manager, Amazon Web Services (AWS)
• Lawrence Ampofo, Product Manager, Vodafone

Who should attend?

Remote Customer Service Workforce Managers, C-Suites, Executives, Contact Center Directors, Heads of Call/Contact Centers, Digital Contact Directors, Call/Contact Center Managers, Directors of Call/Contact Center Operations, Directors of Customer Experience, VPs of Customer Experience, Heads of Customer Experience, Customer Experience Executives, Marketing Teams, Operations, Sales