How Sonos delivered next-level customer experiences at scale
As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.
Watch this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing together voice conversations, digital channels, and CRM data in real time. You'll also hear from audio technology company Sonos on how they implemented Service Cloud Voice in just 2 months with assistance from implementation partner, NeuraFlash, to unlock new features that drove 84% of growth in direct-to-consumer revenue.
Watch to learn how:
Salesforce Service Cloud Voice is creating a new kind of call center
To deliver a more streamlined service experience at a lower cost with Service Cloud Voice built on Amazon Connect
Sonos leverages the full power of Service Cloud Voice to unlock new features like real time call transcripts directly in Salesforce and case-based routing
Engaging with Service Cloud Voice implementation partners can accelerate your project and deliver lasting results
Randy Hand, Senior Manager Connect Strategic Partnerships, AWS
Nick Johnston, VP Strategic Technology Partnerships, Salesforce