How True Alliance Elevated its Customer Experience with Salesforce Service Cloud Voice

Webinar Presented by AWS and AWS Partner Salesforce

On-Demand

Create a seamless customer service experience

Today’s customers expect brands to know them and deliver seamless customer service at every touchpoint. Watch this webinar to find out how Salesforce Service Cloud Voice helped True Alliance reinvent its contact center to create a full brand experience for customers while increasing the efficiency and productivity of customer service agents.

Working with Amazon Connect Partner and VoiceFoundry, True Alliance leveraged Service Cloud Voice to pull real-time metrics and historical data into dashboards. Call center agents used this information to engage more effectively with customers. For example, agents discovered the need to prioritize call queues instead of emails, which resulted in improved customer service and increased team productivity.

Watch this webinar and see:

The steps you can take to enhance your customer experience
How Service Cloud Voice helps call agents resolve issues in record time
How True Alliance rebuilt its contact center on the cloud from the ground up

Featured speakers

Sarah Chaseling, AWS Partner Marketing Australia/New Zealand, Amazon Web Services (AWS)
Chris Featherstone, Sr. Director, Product Management, Salesforce
Dawn Ware, Sr. Business Analyst, True Alliance
Luke McNamara, Regional Sales Director, Voice Foundry

Who should watch?

Chief Officers, IT Leaders, IT Professionals, Business Decision Makers, and Developers

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How True Alliance Elevated its Customer Experience with Salesforce Service Cloud Voice

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Create a seamless customer service experience

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