Best Practices in Customer Service Automation
Webinar Presented by AWS and AWS Partners Genesys, UiPath, and XAPP AI
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23 Mar 2021 10:00 AM PDT
Improve service offerings with Contact Center Intelligence
Enterprises are moving to self-service, automated chatbots to improve customer service, reduce costs, and offer a better customer experience. Covid-19 has accelerated adoption as the demand for quality customer service increases especially when shelter-in-place orders limit human interaction. Our panel of leaders in the customer service space will discuss why and how enterprises are adopting automated solutions.
Watch to learn how automated solutions can improve customer service offerings. Leaders from Genesys, UIPath, and Xapp.ai will share their insights, experiences, and best practices in customer service chatbots.
In this webinar, you'll learn:
- Why to build a chatbot for customer service
- How to get started
- Best practices and tips
- How to measure success
Who should watch?
CTOs, CIOs, CISOs, VPs, Directors of Customer Service, Customer Success or Product Management.
You're Registered!
Featured Presenters
Rebecca Owens, Senior Product Manager, Genesys
Brad Beumer, CX & Contact Center Lead - Americas, UiPath
Pat Higbie, CEO / Co-founder, XAPP AI
Arte Merritt, AI/ML Partnerships, AWS
Thank You!
Thank you for registering for our webinar. An email with the link to the recording below should arrive in your inbox shortly.
AWS Contact Center Intelligence solutions can quickly and easily add intelligence to your existing contact center solution to improve service and reduce cost. AWS CCI solutions cover three key areas of the contact center workflow: Self-service, Real-time analytics & agent assist, and Post-call analytics. Each solution is created using a specific combination of AWS AI services and available through select AWS Partners.
Learn more about CCI and our Partners »