Reimagine the Contact Center: Salesforce Service Cloud Voice with Amazon Connect

Contact centers are often challenged by systems limitations and disparate data sources which keep them from delivering the connected, personalized experiences customers expect. Salesforce Service Cloud Voice with Amazon Connect solves these challenges by seamlessly unifying voice conversations, digital channels, and CRM data in real time to deliver a streamlined service experience at a lower cost.

Find out why Salesforce chose to implement the Amazon Connect omni-channel contact center across its own global, agent workforce, and learn how the success of this implementation helped kickstart a fully integrated Salesforce and Amazon Web Services (AWS) contact center solution.

In this webinar, you'll learn how:

• Service Cloud Voice with Amazon Connect solves the most common contact center challenges
• Salesforce deployed its own Amazon Connect implementation with a phased roll out to 5,000 agents
• Your organization can set up a cloud-based contact center with AI capabilities in just a few clicks

Who should watch?

Enterprise contact center leaders