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Embrace a cloud-based contact center
When fostering brand loyalty is your business, it’s imperative that your contact center delivers superior customer support.
Collinson Group builds loyalty initiatives, customer benefits, and reward programs for many of the world’s leading financial services, airlines, hotels, and retail brands. To meet their industry's global challenges and to eliminate the escalating expense of legacy on-premises architecture, Collinson Group turned to VoiceFoundry and Amazon Connect for their cloud transition.
Watch AWS and VoiceFoundry discuss the benefits of migrating to an Amazon Connect contact center. Hear from the Collinson Group on how they tapped into VoiceFoundry to quickly deploy Amazon Connect in the midst of a major environmental challenge.
In this webinar, you'll learn:
The benefits of Amazon Connect for a cloud-based contact center
Five key considerations when migrating to Amazon Connect
How to accelerate agent adoption with little formalized training