How RxSense Built a Contact Center from the Ground Up with AWS

Webinar Presented by AWS and APN Partner USAN

Creating a Contact Center for a Remote Workforce

RxSense, a health technology company, had a complex and aggressive timeline to bring its contact center operations in-house. They needed to create and configure a cloud-based infrastructure that connected to on-premises back-end systems. With the goal of elevating the customer experience, RxSense embarked on a transformation initiative to create the contact center of the future.

Learn how, in a matter of weeks, USAN helped RxSense implement Amazon Connect and USAN Contact Suite for Amazon Connect. The combined solutions enabled back-end data integration, agent desktop tools, and Amazon Lex for interactive voice response (IVR) natural language conversations. As a result, RxSense now handles thousands of interactions a day, and has seamlessly configured its contact center to accommodate a fully remote agent workforce.

Watch the webinar to discover how to build, migrate, or redesign your contact center to better meet the demands of an ever-changing business landscape and address the evolving expectations of your customers

In This Webinar, You'll Learn To:

Drive innovation with modern infrastructure in your contact center
Build a repository of contextual data that can integrate with external databases
Enable self-service by delivering efficiency through speech-enabled IVR
Automate workflows and improve productivity by leveraging Amazon Connect

Featured Presenters

Joe Eisner, Global Partner Strategy Lead, AWS
Barry Smith, Director, Product Management, USAN
Matt Larson, VP, Head of Development Operations, RxSense

Who Should Watch?

CTOs, CIOs, CISOs, VPs of IT, IT Managers / Directors / Supervisors, C-Level or LOB Managers (CEOs, CMOs, COOs, VPs of X, LOB Directors)

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How RxSense Built a Contact Center from the Ground Up with AWS

Creating a Contact Center for a Remote Workforce

In This Webinar, You'll Learn To:

Featured Presenters

Who Should Watch?

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Ryan Smith, VMware

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