RxSense, a health technology company, had a complex and aggressive timeline to bring its contact center operations in-house. They needed to create and configure a cloud-based infrastructure that connected to on-premises back-end systems. With the goal of elevating the customer experience, RxSense embarked on a transformation initiative to create the contact center of the future.
Learn how, in a matter of weeks, USAN helped RxSense implement Amazon Connect and USAN Contact Suite for Amazon Connect. The combined solutions enabled back-end data integration, agent desktop tools, and Amazon Lex for interactive voice response (IVR) natural language conversations. As a result, RxSense now handles thousands of interactions a day, and has seamlessly configured its contact center to accommodate a fully remote agent workforce.
Watch the webinar to discover how to build, migrate, or redesign your contact center to better meet the demands of an ever-changing business landscape and address the evolving expectations of your customers
In This Webinar, You'll Learn To:
Drive innovation with modern infrastructure in your contact center
Build a repository of contextual data that can integrate with external databases
Enable self-service by delivering efficiency through speech-enabled IVR
Automate workflows and improve productivity by leveraging Amazon Connect
Featured Presenters
Joe Eisner, Global Partner Strategy Lead, AWS
Barry Smith, Director, Product Management, USAN
Matt Larson, VP, Head of Development Operations, RxSense
Who Should Watch?
CTOs, CIOs, CISOs, VPs of IT, IT Managers / Directors / Supervisors, C-Level or LOB Managers (CEOs, CMOs, COOs, VPs of X, LOB Directors)
You're Registered!
Thank you for registering for our webinar. Please look for a confirmation email to arrive in your inbox shortly.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod
Ryan Smith, VMware
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Ryan Smith, VMware
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Ryan Smith, VMware
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Ryan Smith, VMware
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Thank You!
Thank you for registering for our webinar. An email with the link to the recording below will arrive in your inbox shortly.