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Contact center as a service for a new world of work
A growing business faces many challenges, such as increased IT demands, employee growth, and delivering consistently excellent customer experiences. ServiceNow faced all these as they experienced sudden, rapid double-digit growth.
Watch this webinar to meet Amazon Connect and see the benefits, challenges, and lessons learned as ServiceNow reinvented their own contact center before offering those services to their own customers. Explore how their new Cloud Call Center and its integration with Amazon Connect helps businesses deliver exceptional customer and employee contact center experiences.
In this webinar, you'll learn:
What Amazon Connect is and how it’s disrupting the contact center landscape
How ServiceNow leveraged Amazon Connect’s key tools and integrations to automate and scale resources within set budgets
How to overcome the most common contact center challenges enterprises face, such as simple changes that used to require months to implement
How to identify minimal changes enterprises can make for maximum impact to improve both customer and employee experiences
Best practices and pitfalls other enterprise organizations can learn from when adopting a contact center solution
Who should watch this webinar?
Directors of Contact (Call) Center, Contact (Call) Center Operations, Digital Contact, and Quality Assurance; Directors, VPs of Customer Experience and Infrastructure, and Heads, Directors, and VPs of Innovation
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Featured Speakers
Jen Walsh Fisher, Amazon Web Services (AWS) Inc.
Director of Partner, Amazon Connect
Steven Griffin, ServiceNow
Manager, Global Telecommunications
Andy Krier, ITSM
Sr. Mgr, Product Management
Full Name, Company
Job Title
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