How to apply the right technology for an enhanced customer contact center experience

Fireside chat presented by AWS and AWS Partner Presidio

17 Feb 2022 10:00 AM PST

Continuously adapt and improve customer experiences with Presidio, AWS, and Amazon Connect

Amazon Connect has proven to be a customer experience enhancer as an omnichannel cloud contact center platform that handles billions of interactions daily with up to 80% lower costs. But how does your organization begin the process of implementing Amazon Connect in your contact center and get the most out of the technology? AWS Partner Presidio is an expert in Amazon Connect contact center deployments, working from your unique business problem backwards to the technological tools needed to solve them.

Watch this fireside chat with experts from AWS and Presidio, to learn:

How Amazon Connect uses AI/ML to improve the customer experience
The full range of Amazon Connect professional services Presidio offers
Real-life examples of successful Presidio Amazon Connect customer deployments

Featured presenters

Kentis Gopalla, Global Partner Lead for AWS Contact Center, AWS
Casey Klein, Vice President of Contact Center, Presidio

Who should watch?

CIOs, CTOs, CISOs, VPs of IT, IT Managers, IT Directors, IT Supervisors, Business Decision Makers, C-Level or LOB Managers, CEOs, CMOs, COOs, VPs of X, LOB Directors

You're Registered!

Thank you for registering for our webinar. Please look for a confirmation email to arrive in your inbox shortly.

Stay up-to-date with the latest AWS news & events by following our new Linkedin Page Scale with AWS Partners and @AWS_Partners.

Please name this heading "Featured Speakers" and only use if you have speaker images

Full Name, Company

Job Title

Full Name, Company

Job Title

Thank You!

Thank you for registering for our webinar. An email with the link to the recording below should arrive in your inbox shortly.

Website Referral Code:

Z-[OP]-Form Validation Bot Verification:

Last Web Form Update:

_mkto_trk

Suppress SFDC Auto-Response Email:

Z-[OP]-URL Tracking TRK Campaign:

Z-[OP]-URL Tracking SiteCatalyst Campaign:

Z-[OP]-URL Tracking SiteCatalyst Segment:

Z-[OP]-URL Tracking SiteCatalyst Channel:

Z-[OP]-URL Tracking SiteCatalyst Geo:

Z-[OP]-URL Tracking SiteCatalyst Content:

Z-[OP]-URL Tracking SiteCatalyst Medium:

Z-[OP]-URL Tracking SiteCatalyst Outcome:

Z-[OP]-URL Tracking SiteCatalyst Publisher:

Z-[OP]-URL Tracking SiteCatalyst S_FID:

Z-[OP]-Form Terms and Conditions Copy:

Z-[OP]-Email Validation Hygiene:

Z-[OP]-URL Tracking Lead ID:

Z-[OP]-DB-Annual Revenue:

Z-[OP]-DB-City:

Z-[OP]-DB-Company Size:

Z-[OP]-DB-Company:

Z-[OP]-DB-Country:

Z-[OP]-DB-Employee Range:

Z-[OP]-DB-Industry:

Z-[OP]-DB-Internet Service Provider:

Z-[OP]-DB-IP Address:

Z-[OP]-DB-Lead ID:

Z-[OP]-DB-PostalCode:

Z-[OP]-DB-StateProv:

Z-[OP]-DB-Website Domain:

Z-[OP]-Form Unique ID:

Business Email Address:

First Name:

Last Name:

Phone Number:

Company Name:

Country / Region:

State/Province:

Postal Code:

Industry:

Job Role:

Job Title:

Level of AWS Usage:

Use Case:

I am completing this form in connection with my:

Z-[OP]-APN Form Completion String:

Z-[OP]-Marketing Field Marketo Only 10:

Z-[OP]-Marketing Field Marketo Only 11: