Artificial Intelligence Enables Proactive and Anticipatory Customer Service
Automate more interactions and reduce average handle time by improving agent efficiency
Seamlessly transition contact center operations to the cloud
Leveraging the latest artificial intelligence (AI) and machine learning (ML) services in conjunction with your contact center platform can deliver faster, more proactive, and more consistent customer interactions. In this solution brief, learn how USAN Services for Amazon Connect provide omnichannel options and a seamless experience across voice and chat for your customers and agents.
You’ll also find a whole new way to run your contact center and fine-tune control of your operations through easy-to-use interfaces. By moving to the cloud, you can proactively deliver real-time personalized service and anticipate your customers’ needs.
Download this solution brief to learn how to:
- Leverage a cloud-based and modern infrastructure in your contact center
- Build sophisticated, natural language chatbots with Amazon Lex for a highly personalized conversational experience
- Deliver efficiency through speech-enabled interactive voice response (IVR) for your customers
- Better understand agent performance by using Contact Lens for Amazon Connect to analyze prior customer interactions
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