Why Contact Center Center Customers Choose Amazon WorkSpaces and Amazon AppStream 2.0
View the webinar to learn how you can use Amazon WorkSpaces and Amazon AppStream 2.0 to empower your contact center agents
Broadcast Date: March 16, 2021
Contact center agents are the front-line to customer experience and customer satisfaction. Today, organizations around the world are looking to empower their contact center agents with the data, applications, and other resources they need to successfully serve the evolving needs of their customers.
In this tech talk, we will cover key business challenges that organizations face as they attempt to modernize and scale their contact centers and how Amazon WorkSpaces and Amazon AppStream 2.0 can address these challenges in a scalable, secure, reliable, compliant and cost-effective manner. We will also provide real-world examples from current customers who have successfully enabled their contact center agents to get their job done securely, productively, and reliably with our services and as a result accelerated their digital transformation.
IT decision makers and business operation leaders who are looking to enable work-from-home solutions for their contact center agents
Rahul Gupta, Principal PM Tech, WorkSpaces, AWS