Broadcast Date: March 16, 2021
Level: 100

Contact center agents are the front-line to customer experience and customer satisfaction. Today, organizations around the world are looking to empower their contact center agents with the data, applications, and other resources they need to successfully serve the evolving needs of their customers.

In this tech talk, we will cover key business challenges that organizations face as they attempt to modernize and scale their contact centers and how Amazon WorkSpaces and Amazon AppStream 2.0 can address these challenges in a scalable, secure, reliable, compliant and cost-effective manner. We will also provide real-world examples from current customers who have successfully enabled their contact center agents to get their job done securely, productively, and reliably with our services and as a result accelerated their digital transformation.

Learning Objectives

  • Learn what AWS End-user Compute (EUC) Services, Amazon WorkSpaces, & Amazon AppStream 2.0 are
  • Understand contact center business challenges, and how AWS EUC Services address those challenges
  • Learn how our customers such as Maximus, Enova, and others utilize these services to allow their contact center agents to securely and reliably access the business applications they need to get their job done

Who Should Attend?

IT decision makers and business operation leaders who are looking to enable work-from-home solutions for their contact center agents


Rahul Gupta, Principal PM Tech, WorkSpaces, AWS

Download the slide deck