Contact center modernization for Hitech




EBOOK
Contact center modernization for Hitech
Many factors are driving Hitech & Electronics companies (comprised of Consumer Electronics and B2B OEMs, hereafter referred to as Hitech) to transform their contact centers. Traditional contact center offerings tend to be monolithic, hard to change cost centers which act as barriers to transformation. As a result, Hitech companies have started to recognize the need for an agile solution that can scale up and down quickly to respond with changing demand. In this eBook, you will learn how Amazon Connect offers a rapid, proven, and low-risk path forward for companies looking for a modern, agile, world class contact center.