AWS Recognized as a Visionary in the 2022 Magic Quadrant

Today’s customers seek faster and more personalized service, and companies must constantly adapt to deliver experiences that build trust and effectively solve customer issues.

In 2022, Gartner evaluated Contact Center as a Service (CCaaS) vendors to help organizations identify the right solution for their contact center.

Amazon Web Services was recognized as a Visionary for the third consecutive year based on its ability to execute and completeness of vision. We believe Amazon Connect, AWS’s easy-to-use cloud contact center solution, helps companies of any size deliver superior customer service at a lower cost.

In this report, discover why Gartner positioned Amazon Web Services as a Visionary and dive deep into the benefits that CCaaS solutions can bring to your organization.

Download a complimentary copy of the 2022 Gartner Magic Quadrant report to:

  • Understand the Gartner perspective on the current CCaaS market landscape.
  • Assess the strengths and cautions of CCaaS providers with detailed and updated descriptions for each vendor.
  • Plan for the future with recommendations and considerations for CCaaS.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, August 22, 2022.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner publications consist of the opinions of. Gartner 's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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