Today’s customers seek faster and more personalized service, and companies must constantly adapt to deliver experiences that build trust and effectively solve customer issues.
In 2022, Gartner evaluated Contact Center as a Service (CCaaS) vendors to help organizations identify the right solution for their contact center.
Amazon Web Services was recognized as a Visionary for the third consecutive year based on its ability to execute and completeness of vision. We believe Amazon Connect, AWS’s easy-to-use cloud contact center solution, helps companies of any size deliver superior customer service at a lower cost.
In this report, discover why Gartner positioned Amazon Web Services as a Visionary and dive deep into the benefits that CCaaS solutions can bring to your organization.
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, August 22, 2022.
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