Today’s contact center and CX leaders are looking for ways to innovate continuously to deliver exceptional customer and business outcomes.
In 2023, Gartner evaluated Contact Center as a Service (CCaaS) vendors to help organizations of all sizes identify the right solution for their contact center.
Amazon Web Services (AWS) is named a Leader in the Gartner CCaaS Magic Quadrant for the first time since its cloud contact center solution, Amazon Connect, launched in 2017. Amazon Connect is an easy-to-use cloud contact center solution that helps companies of any size deliver superior customer service at a lower cost.
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