Reinvent what's next for your business at Enterprise Connect 2022
Lead the next generation of digital and contact center experience
Companies need personalized, digital first experiences to deliver great outcomes for their end customers. Increasing demand for remote work environments and AI/ML enabled customer experiences has accelerated the adoption of new cloud technology. AWS is helping companies reinvent their customer experience and contact center operations to be more secure, agile, and cost effective.
Deliver fast, personal service with every contact
Contact center, communications, and collaboration
What is Amazon Connect?
Amazon Chime SDK Overview
Amazon WorkSpaces Animated Explainer
Introducing Amazon Pinpoint Journeys | Build the Experiences Your Customers Want
Add Intelligence to Your Contact Center with Machine Learning
Discover what's next
4 evaluation essentials for personalizing and innovating your customer service
Learn how businesses can drive proactive customer Interactions using machine learning and AI-enabled contact centersLearn more❯
Three signature Amazon Connect moments from 2021
Discover what's new with Amazon Connect, AWS' easy to use omnichannel contact center.Learn more❯
Intelligent contact centers powered by machine learning
It’s time to leave behind the challenges of long wait times, misdirected calls, and resolution delays. Deploy the power of machine learning and give customers the solutions they need.
Enable Contact Center Agents to Work from Wherever They Need to Be
Gain the agility you need to swiftly adapt your contact center as business conditions evolve. With AWS EUC Services, you can allow your contact center agents to remain productive wherever they need to work
The power of video everywhere with the Amazon Chime SDK
Video helps us stay connected in a virtual world, have more natural interactions, and is here to stay. Learn more about how your organization can use the Amazon Chime SDK to add video everywhere today.
AWS Business Application Customers
Experience stories from CX leaders
Learn why our global customers choose AWS Business Applications
Priceline Optimizes Customer Service during 3x Call Increase Using Amazon Connect
Priceline created a modern customer contact center experience and cut call backlog using Amazon Connect. The change proved instrumental in a quick response to the COVID-19 pandemic.
CareMonitor Scales Telehealth and Remote Patient Monitoring Platform with AWS
Born on the Amazon Web Services (AWS) Cloud, CareMonitor is transforming the healthcare space with its unified platform for health management, which collects and consolidates data from clinical management systems, medical devices, and patients in real time into a single view and protects it with modern encryption standards.
Maximus supports 25,000 employees with Amazon WorkSpaces
AWS customer Maximus supports 25,000 employees with Amazon WorkSpaces. Contact center employees moved from a physical to a virtual call center in a matter of weeks!
Enterprise Connect 2022
Join us at Enterprise Connect (March 21 – 24) for AWS Business Applications panels, demos, and meetings.
March 21 | 3:00 PM – 3:20 PM
March 22 | 1:00 PM – 1:20 PM
March 22 | 11:30 AM – 12:00 PM