Level: 200
In a 9-1-1 center, managing resources and workforce is crucial to ensure that emergency services are delivered effectively and efficiently. Join the tech talk to hear how Carbyne uses their call management solution to process over 100,000 calls per month, helping customers save up to 30% cost with Carbyne vs a legacy contact center solution, and reducing time to dispatch help by 13-33%. Learn how Carbyne uses AWS Contact Center Intelligence (CCI) solutions powered by Amazon Transcribe and Amazon Translate to deliver capabilities including real-time closed-captioning, multi-language transcription, agent assist, call analytics and more in customers’ contact centers. Finally, see a live demo to see how Carbyne uses AI services to reduce call-waiting time and speed up incident resolution for distressed callers.
Learning objectives
- Understand the seamless integration of AWS CCI solutions with your chosen on-premises/cloud contact center solution, including Avaya, Cisco, Genesys, Talkdesk, and more.
- Explore how Carbyne utilizes AWS Language AI services, including Amazon Transcribe and Amazon Translate, to reduce call-waiting time and expedite incident resolution for distressed callers.
- Explore how Carbyne utilizes AI to unify omnichannel communication across audio, video, instant messages, third-party applications, and more.
Who should watch?
This event is perfect for business and technical decision makers accountable for contact center customer service and support, including Line of Business Leaders, Directors of Customer Experience, Directors of Customer Support, Contact Center Developers, and Internal IT leaders.
Speaker(s)
Alex Dizengof, Founder & CTO, Carbyne; Aartika Sardana Chandras, Sr. Product Marketing Manager, Amazon Web Services (AWS) AI/ML solutions
Learn More
To learn more about the services featured in this talk, please visit:
https://aws.amazon.com/machine-learning/ml-use-cases/contact-center-intelligence/
Intro body copy here about 2018 re:Invent launches.
Download the slides
Compute
Service How To
December 19th, 2018 | 1:00 PM PT
Developing Deep Learning Models for Computer Vision with
Amazon EC2 P3 Instances.
Data Lakes & Analytics
Webinar 1:
What's New / Cloud Innovation
December 10th, 2018 | 11:00 AM PT
EMBARGOED
Register Now>