Broadcast Date: On-Demand

Level: 200

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Agents use the Amazon Connect Contact Control Panel (CCP) to interact with customers. It's how they receive calls, send chats, make transfers, and perform other key tasks. Watch Ayesha Borker, Solutions Architect for Amazon Connect, show you everything you need to know about using the CCP. This includes setting up, logging in, accepting calls and much more.

Learning Objectives

  • Setup the contact control panel (CCP)
  • Receive calls and chat with contacts
  • Improve customer service interactions

Who Should Attend?

Chief of Customer Experience, CIO, Contact Center Managers, Agents


  • Ayesha Borker, Solutions Architect for Amazon Connect

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