Now available on-demand
Cloud contact center operations have undergone a transformation from where your agents work to how they deliver customer service and support. The right business applications can help your contact center improve experiences, increase agility, and lower costs.
Watch this webinar to hear AWS, Talkdesk, Calabrio, and a customer guest discuss the current challenges that customer service and support organizations face today. Discover how their integrated solutions lead to productive agents and improved customer satisfaction.
Learn how to:
- Optimize agent and customer experiences while lowering costs
- Learning how to generate actionable insights to deliver a great customer experience
- Discovering solutions in AWS Marketplace to help you accelerate contact center transformation
Who should watch?
- VP of customer engagement operations, agents, customer service advisors, call center advisors, customer service executives, customer support specialists, call center communications professionals
- Director/VP/SVP/Head of: call center, workforce, customer care, customer operations, customer support, support services, customer service, customer service center, customer experience, global customer support, customer support, business operations, client services, cient services and operations, client support, client solutions manager, quality and workforce management, quality improvement, continuous improvement, chief customer officer
Speakers
Tyler Burch, Global Category Lead, Contact Center, AWS Marketplace
Tyler Burch is responsible for helping market-leading business application solutions list in AWS Marketplace and leverage their listings with co-sell and GTM programs to grow their business. Tyler recruits and develops cloud alliances with technology partners of all sizes across customer service experience solutions.
Kevin McNulty, Director of Product Marketing, Talkdesk
Kevin McNulty is the Director of Product Marketing at Talkdesk, where he leads the go-to-market strategy for the Talkdesk platform. He has helped launch numerous enterprise SaaS products for some of the leading technology companies in Silicon Valley and Boston. He has written extensively on the impact of cloud computing and digital transformation in the modern workplace and keenly understands the challenges organizations face when updating their legacy systems. Prior to Talkdesk, Kevin headed up go-to-market strategies for Everbridge, Veeva Systems, and Oracle.
Dave Hoekstra, WFM and Product Evangelist, Calabrio
When it comes to Contact Centers, Dave Hoekstra has seen it all. He started his journey in the 90’s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with other folks in the industry. And yes, being a father, grandfather, bassist, podcast host and photographer (and Texan), he uses words like “folks”. Combining 20+ years of experience in the industry with the rest of his life experience, Dave has a unique perspective of the tools, technology and challenges faced by today’s modern CX organizations and he looks forward to each and every interaction.
Intro body copy here about 2018 re:Invent launches.
Register for the webinar
About AWS Marketplace:
AWS Marketplace is a digital software catalog that makes it easy to find, buy, deploy, and manage software that runs on AWS. AWS Marketplace includes thousands of listings offered by independent software vendors, spanning popular categories such as security, networking, storage, machine learning, business intelligence, database, and DevOps. These products can be integrated with AWS services and other existing technologies, enabling you to effectively migrate and operate your business in the cloud. Visit aws.amazon.com/marketplace to learn more.