Digital Customer Experience: Local Measure in Focus

Clunky and expensive legacy systems can frustrate your agents with redundant, repetitive tasks across disparate systems and siloed information.

Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email, and digital messaging. It is a single pane of glass, radically improving agent productivity and powering meaningful customer experiences.

Engage for Amazon Connect integrates with all your business applications, giving agents direct access to customer attributes, previous transactions, suggested help articles, and related ticket history. This access allows agents to work smarter and resolve customer queries faster with workflow automations, task routing, and knowledge base integrations.

Join Jonathan Barouch, CEO and Founder at Local Measure, and AWS for a special conversation and hands-on solution demonstration.

Highlights:

Learn about major challenges Customer Service Agents are facing today
Hear how Local Measure can help your organization
See an on-demand demo of the solution in practice

Speakers

Jonathan Barouch, CEO and Founder, Local Measure

Jonathan Barouch is an established entrepreneur and Founder and Chief Executive Officer of real-time customer conversation platform Local Measure. Jonathan holds a Bachelor of Commerce with Honours and a Masters of Political Science from University of NSW and a Masters of Commerce from Sydney University.

Brian Stavis, Global Category Lead, Digital Customer Experience, AWS Marketplace

Brian Stavis is responsible for helping market-leading business application solutions list in AWS Marketplace and leverage their listings with co-sell and GTM programs to grow their business. Brian recruits and develops cloud alliances with technology partners of all sizes across digital customer experience solutions.

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About Local Measure:

Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email, and digital messaging in one place. It is a single pane of glass providing centralized customer data, real time information and workflow automations to radically improve agent productivity and power meaningful customer experiences.

About AWS Marketplace:

AWS Marketplace is a digital software catalog that makes it easy to find, try, buy, deploy, and manage software that runs on AWS. AWS Marketplace has a broad and deep selection of security solutions offered by hundreds of independent software vendors, spanning infrastructure security, logging and monitoring, identity and access control, data protection, and more. These products can be integrated with AWS Services and other existing technologies, enabling you to deploy a comprehensive security architecture across your AWS and on-premises environments. Visit aws.amazon.com/marketplace to learn more.