July 30 | 1:00 PM - 2:00 PM PT

(4:00 PM - 5:00 PM ET)

Level 200 | Service How To

Amazon Connect is a self-service, cloud contact center service based on the same technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Join us as we walk you through how easy it is to get started with Amazon Connect. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics - no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.

Learning Objectives

  • Learn how to quickly configure Amazon Connect
  • Learn how Amazon Connect integrates with other AWS services
  • Learn how to customize Amazon Connect to perform Interactive Voice Response contact flows and skills-based routing

Who Should Attend?

IT, Developers, Contact Center Operations

Speakers

  • Michael Wallace, Sr. Specialized Solutions Architect, AWS

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