Media and Entertainment Innovation
- High-level overview description
- Reference architecture
- Video recording
Generative AI on AWS: Introduction to services and public sector use cases
This session offers an overview of generative AI, addresses key use cases enabled by generative AI for public sector organizations, and highlights new AI services like Amazon Bedrock.
Speakers: Americo Carvalho and Sam Palani
Empowering law enforcement with data: A deep dive into DEA on AWS
The session introduces DEA on AWS, a purpose-built open source solution designed to mitigate the data challenges that law enforcement agencies face today. Agencies can use DEA on AWS for storing and managing their digital evidence using a simple user interface at no additional cost other than those of the underlying services.
Speakers: Brandy Love and Matt Melton
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
\Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Speaker: Ken Daugherty
Sign-up now
Speakers
Speaker1
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AWS
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Speaker2
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AWS
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Speaker3
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AWS
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Presenters
Chris Featherstone
Principal Business Developer Manager – Data/AIML - Customer Experience Reimagined – Telecom
AWS
Ajay Ravindranathan
Lead Solutions Architect – AIML - Customer Experience Reimagined – Telecom
AWS
Michael Carroll
Editor
Mobile World Live
Speaker4
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AWS
Speaker5
Quis Nostrud Exercitation Ullamco,
AWS
Speaker6
Quis Nostrud Exercitation Ullamco,
AWS
Sessions
Join us for one or two sessions, available across two timezones.
Tuesday, June 27
1:00 - 2:00 PM EST
11:00 AM - 12:00 PM BST
Generative AI on AWS: Introduction to services and public sector use cases
This session offers an overview of generative AI, addresses key use cases enabled by generative AI for public sector organizations, and highlights new AI services like Amazon Bedrock.
Speakers: Americo Carvalho and Sam Palani
Wednesday, June 28
1:00 - 2:00 PM EST
11:00 AM – 12:00 PM BST
Empowering law enforcement with data: A deep dive into DEA on AWS
The session introduces DEA on AWS, a purpose-built open source solution designed to mitigate the data challenges that law enforcement agencies face today. Agencies can use DEA on AWS for storing and managing their digital evidence using a simple user interface at no additional cost other than those of the underlying services.
Speakers: Brandy Love and Matt Melton
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Thursday, Jan 26
1:00 - 2:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speaker: Ken Daugherty
Sessions
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WEBINAR 1
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, Jan 24
01:00 - 02:00 PM ET
WEBINAR 2
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Wednesday, Jan 25
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 3
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speakers: Ken Daugherty
Thursday, Jan 26
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 1
Deploy Amazon Connect with artificial intelligence/machine learning (AI/ML) inside the FedRAMP High boundary
Learn how to securely deploy a FedRAMP High compliant instance of Amazon Connect contact center in the AWS GovCloud (US). With conversational AI features, organizations can automate routing of callers and chatters using Amazon Connect to the agents who are best suited to assist them.
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, Jan 24
01:00 - 02:00 PM ET
WEBINAR 2
Improving both the caller and agent experience using AI/ML
Learn how Kentucky Transportation Cabinet (KYTC) has used Amazon Connect and AI/ML to remove friction for the commonwealth’s citizens and improve the agent experience. The result: More satisfied callers and agents that are more productive and less likely to leave. There will be an opportunity to ask questions to the Amazon Connect Specialists and solutions architects.
Speakers: Kevin Moore and Lewis Brown
Wednesday, Jan 25
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WEBINAR 3
Evolving the contact center into a digital experience that spans the organization
Learn how to evolve the nonprofit contact center from a digital front door to an omnichannel digital experience spanning an entire organization using Amazon Connect and Alexa. Amazon Connect specialists and solutions architects will discuss case studies of success.
Speakers: Ken Daugherty
Thursday, Jan 26
01:00 - 02:00 PM ET
11:00 AM – 12:00 PM GMT
10:00 AM -11:00 AM SGT
WORKSHOP
Setting up a secure digital front door on AWS GovCloud (US)
Learn how to set up a secure and compliant digital front door in this hands-on virtual workshop. You'll set up an Amazon Connect instance, enable two factor authentication and encryption and end by placing both a test call and chat to your new contact center. All of this can be done within the FedRAMP High boundary in the AWS GovCloud (US).
Speakers: Jason Shaffer and Samuel Frederick
Tuesday, February 14
1:00 - 2:30 PM ET
Teaser video
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PDF section
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
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